Gifts & Accessories direct from Casa BACARDÍ - FREE SHIPPING ON ALL USA ORDERS OF $50 AND UP! - LOCAL CURBSIDE PICKUP AVAILABLE!

FAQs

How can I contact Customer Service?
Please complete the contact form located at the bottom right corner of the screen and/ or click the “Help” button or send an email to casabacardionline@bacardi.com. You can also call us at 787-275-5800.

Do you offer curbside pickup?
Yes, we do offer local curbside pickup! Days: Tuesdays, Thursdays from 10am - 2pm; and Saturdays, from 10am to 12pm.

What types of payment do you accept?
We accept Visa, Mastercard, Amex, Discover, and PayPal.

Do I need to register for an account before I can purchase items from your store?
No, you do not need to register. You can simply checkout as guest.

How do you deliver your orders?
Via United States Postal Service (USPS).

When will I receive my order?
Orders will be shipped the next business day. Shipping by USPS takes between 5 to 7 business days.

How can I track my order?
You will receive an email with tracking information when your order is shipped.

Where do you deliver to?
Worldwide shipping available.

Do you deliver alcohol?
Unfortunately, due to federal regulations we are not able to sell alcohol online.

How do I cancel or change my order?
If you do need to cancel or change your order, please contact us immediately. If your order has already been shipped, please see our refund policy for further instructions.

What if there is an issue with my order once I receive it?
Please contact us for any problems with your order. If the product is damaged or faulty, we will refund you as per our refund policy.

What are the terms of sale?
Please check our full terms of sale located here.

What are your terms & conditions?
Please see our terms and conditions here.

What is your Privacy Policy?
Our Privacy Policy is detailed in full here.

What is your Cookie Policy?
Our Cookie Policy is detailed in full here.

How do promotional code work?
If you have a promotional code, please enter it during checkout and it will immediately be applied to your order.

Do you sell gift cards?
We do not currently sell gift cards, but this functionality may be available in the future.

Can I order by phone?
Orders cannot be placed over the phone. Please visit our website and check out all the items we have to offer.

Why am I being charged tax on my purchase?
We store and sell our products from our brand home in Cataño, Puerto Rico. As such, all sales are subject to Puerto Rico sales and use tax:
Commonwealth of Puerto Rico Tax: 10.5%
Municipality Tax: 1%
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